Week 7 – Additional MaterialsVideo: https://www.youtube.com/watch?v=zkDNv6f1_S4 Video: https://www.youtube.com/watch?v=2g2fSvvcN2Q Template: Customer Journey Map https://www.mural.co/templates/customer-journey-map?utm_medium=paid-search&utm_source=adwords&utm_campaign=Journey-Mapping&utm_adgroup=Customer_Journey_Mapping&utm_campaign_id=17855935414&utm_content=customer%20experience%20journey&utm_adgroupid=138110962206&gclid=CjwKCAjwrZOXBhACEiwA0EoRD2aw2INRTXztXHUbOG8P7pxvH5zt32YPqqSkgs3Ny2w_x4CPLFByjBoCLacQAvD_BwE
